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2.9M views · 7.3K reactions | This guy shows us how he responds to tough customer service calls  | Ultimate | Facebook
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2.9M views · 7.3K reactions | This guy shows us how he responds t…
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4K Portrait smiling customer service operator taking calls in busy call center Dec 2016-UK
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4K Portrait smiling customer service operator taking calls in busy call c…
Jan 9, 2017
shutterstockHelen Fields Hotelfoxtrot
Some days in Customer Service feel like this. You are smiling on the outside, handling tickets, calls, and chaos, while internally, you are praying your system doesn’t crash or applications do not malfunction and the customer does not ask to speak to a Supervisor. Being a Customer Care Rep is not just about answering questions. It’s about: • Keeping calm under pressure • Solving problems with empathy • Making people feel heard, even on your busiest days And trust me, when you know the next call
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