Oftentimes customer service is looked at as a reactive function: A consumer has an issue, reaches out to a contact center, and hopes to get an answer or some form of resolution. In a perfect world, of ...

Talisma merged with KnowledgeBase.net this week in a move designed to strengthen both companies' market value in the multichannel CRM and customer-interaction management space. The acquisition comes ...

Talisma recently released Version 6.0 of its multichannel CRM suite, updating its base for managing customer relationship basics, including SFA, marketing, and customer service interactions. New ...

nGenera Corp. (fka. BSG Alliance), an Austin, Texas-based provider of on-demand enterprise software, has acquired Talisma Corp., a Bellevue, Wash.-based provider of customer interaction management ...

Talisma has released a new version of its Customer Interaction Management suite, Talisma CIM 7.0. The software integrates multiple communication channels, including e-mail, chat, Web self-service and ...

Bengaluru, Karnataka, India: Talisma Corporation Pvt. Ltd., a leading provider of customer experience solutions, is excited to announce its strategic partnership with Kaleyra, a US-listed ...

The National University System is replacing the current constituent relationship management (CRM) module of its ERP system with Talisma CRM. The change is intended to provide National with greater ...

BANGALORE: As retaining customers has become the priority in the Net-dominated business world, customer relationship management (CRM) is where the action is. BANGALORE: As retaining customers has ...