Reflective listening means repeating back what you have heard to ensure you have understood it correctly. This technique not ...

Interrupting is a powerful urge. We want to quickly find out what we need to know and are eager to steer conversations in that direction. While this isn’t necessarily bad, most of us want people to ...

Repeating back what someone is saying to you, or what’s known as “reflective listening,” is a great way to show that you’re really hearing what they say. Repeating their exact words like a parrot, ...

“Reflective practice is the ability to reflect on one’s actions so as to engage in a process of continuous learning,” according to American philosopher and professor Donald Schön. It is used in ...