We reached out to Google to address your concerns regarding Google reps — here's how they're planning to fix the problem. Google Ads customer service has plummeted to an unacceptable all-time low, ...

CHICAGO (CBS) --A Morning Insiders' story about Google customer service really touched a nerve. We told you about C.J. Dimayuga, who struggled to return a defective phone to Google, despite more than ...

Google will automatically call the company on the user's behalf, transfer the call to a human customer service representative through the automated answerer, and ask the human customer service ...

Google Ads has started rolling out its paid customer support service for small businesses. PPC expert Natasha Kaurra spotted the new feature on her account for the first time and decided to provide a ...

CHICAGO (CBS) --After the Morning Insiders told you about a family's outrageous battle with Google, we heard from people with similar horror stories around the world, including a customer in Texas who ...