The video features TikTok user Cory Wayne (@theonlycorywayne) as he sits in his car eating a macaroni and cheese bowl from QT. “Customer service does not have to have a smile,” he says to his 532,000 ...

I was on my honeymoon recently and I got an idea for an article (Yes -- my lovely newlywed bride, Gretchen, thought I was crazy trying to draft an article while on our honeymoon -- but she supports me ...

While human customer-service representatives with sunny dispositions can please clients, new research suggests that customers don’t always want their chatbots to be ...

Forced to confront long hold times, uninformed employees, and unresolved disputes, consumers around the country are sharing frustration with the state of customer service in 2020. Many families we ...