Running a small business you realize how valuable each hour is, and you try to use that time wisely. And lately, I’ve fallen into various traps that sap this most precious commodity. Consider the ...

RACINE - The Racine Public Library, 75 Seventh St., has a new automated telephone notification and renewal system accessible to library users for their personal accounts. The system allows patrons to ...

Perhaps automated voice response phone systems should have an extra option that allows callers to listen to meditation tapes. It seems I’m not the only one that gets instantly hot-under-the-collar ...

As labor costs rise and customer expectations evolve, QSRs are increasingly adopting voice AI technology to streamline operations and improve the experience for both guests and employees. The ...

Consumers aren't loving their credit card companies' chatbots and automated phone options, a new J.D. Power survey found, highlighting a challenge for the industry as it looks to cut costs. Customer ...